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Replacement parts

I have been trying for almost two months now to get a replacement for a charger that is buzzing, crackling and over heating. First got sent the wrong part, second shipment "lost" in transit, waiting to see if the third time gets it right. Based on this experience I would be very hesitant to buy another pi-top or recommend to others. What can be done to fix this? Can't even find the part online to purchase.
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