I got mine today and it is the same, but my thought wasn't that it is broken, just REALLY REALLY BAD.
I took the habit many years ago to feel/test the keyboard before I buy a laptop. Back then I bought a laptop I hadn't tested and I almost never used it. Now it will probably be the same.
The thing is: Many things can make a laptop boring, being slow, being noisy, etc. But I've learned that if the keyboard is bad I will never use it. With this laptop I took me about 2 mins to write my email-address.
I hope there will come some form of replacement keyboard.
This keyboard is so bad that I'd even pay a lot of money for a working keyboard, because as it is now I just lost 300 USD.
It is sad, because otherwise I'm really happy with the laptop. I have pictures of me happily playing with it. But argh, that keyboard.
My keyboard is terrible as well, I'd really wish they had gone with a normal generic keyboard rather than making a whole new one... anything is better than this keyboard! Okay, not anything... no keyboard is worse but not by much.. :(
several keys are unresponsive, they require a hard press to work.
Thanks Ivo. It seems to have fixed my problem. As for my keys the feedback from Pi-Top is to gently remove the affected key-cap and blow into the key mechanism to see if there is any debris to be dislodged. Other than that the keyboard seems a typical "Chicklet" style and adequate rather that astounding. Mine seems to be working fine now. I think most of my issues are being relatively new to Linux and Raspbian.
Ian, glad to hear your keyboard is better. Linux can be a big pill to swallow, but eventually it is pretty amazing. Code Academy has a pretty descent tutorial on how to use the terminal, and I am sure you can find loads of tutorials online as well these days.
I did not expect the keyboard to be great. The only persistent that I have is using the space bar right end. Have to press space bar dead center or it is not going to register, Grrr!!!